No matter if you sell online or offline, customer service is paramount! But it takes a lot of efforts to set up a customer service team – hiring and training people, setting up communication channels, ensuring somebody is there during working hours so customers get quick reply etc.
If you start selling in any of the CEE countries, you will need a local team. It’s just that not all end customers speak English. So you need local representatives who speak the native language of the customers.
Our call centers in Bulgaria and Romania have 40 well trained operators each. They have broad experience with handling requests, answering frequently asked questions, checking parcel statuses, replying emails or chat messages etc. Ecommerce businesses like yours doesn’t have to spend a fortune on equipment, fixed salaries or software – we have it all. So sometimes it’s a good idea to consider outsourcing the local customer service to us. This way you turn fixed costs into variable ones.
Need agents who speak other languages (like Greek, Slovakian, Hungarian etc.)? Just let us know. We can provide them as well.